https://tawk.to/chat/6911f20a275751195a26f29f/1j9n1iv56Last Updated: October 14, 2025
At Xstyle Store, we value your time, trust, and satisfaction. Whether you have a question about an order, a product inquiry, a business partnership proposal, or simply want to share your feedback, our team is always happy to help.
We believe that communication is the foundation of great service, and we’ve made it easy for you to reach us through multiple channels. Our dedicated support team is available to assist you with anything related to your shopping experience on xstyle.store..
1. How to Reach Us
Email Support
You can reach us anytime at :- contact@xstyle.store.
For Instant chat – Live chat support: Live Chat
Our customer support representatives respond to all queries within 24 to 48 business hours. When writing to us, please include:
- Your full name
- Order ID (if applicable)
- A clear description of your query or issue
This helps us resolve your concern faster and more efficiently.
Business Hours
Our standard support hours are:
Monday to Saturday: 10:00 AM – 7:00 PM (IST)
Sunday & Public Holidays: Closed
Emails received outside business hours will be responded to on the next working day.
2. Common Reasons to Contact Us
We understand that customers contact us for a variety of reasons. Below are the most common categories and how we can help you with each:
A. Order-Related Queries:-
If you have placed an order and would like to:
- Check the status of your order or shipment
- Modify your delivery address
- Cancel an order before dispatch
- Report a delay in delivery
- Request an invoice or payment confirmation
Please mention your Order ID and Registered Email in your message. This helps us locate your order quickly and resolve your issue faster.
B. Product Information:-
Need more details about a product before you buy?
We can provide:
- Size and fitting details
- Fabric and material descriptions
- Care and maintenance instructions
- Design customization options (for POD items)
Our design and product teams work closely to ensure you have all the information you need to make a confident purchase.
C. Return, Replacement, or Refund Assistance
In case you’ve received a damaged, defective, or incorrect product, we’re here to make it right.
You can contact us for:
- Return eligibility clarification
- Replacement requests
- Refund processing updates
- Return pickup scheduling
Please include clear photos of the item and packaging when emailing us — this helps us speed up the process.
D. Account or Login Issues
If you’re having trouble signing in, resetting your password, or managing your account information, our support team can help you restore access quickly.
For account security, please contact us using the email address registered on your Xstyle Store account.
E. Payment or Billing Questions
If your payment didn’t go through or you need a billing clarification, contact us immediately.
While we process all transactions through secure payment gateway partners, sometimes technical or network delays may occur. Our team will coordinate with the payment processor to confirm the transaction and resolve the issue.
F. Business Collaborations and Partnerships
Are you a fashion designer, influencer, or business looking to collaborate with Xstyle Store?
We’re open to:
- Wholesale and bulk orders
- Brand partnerships
- Affiliate programs
- Influencer collaborations
- Print-on-demand product partnerships
Send your proposal with all relevant details to contact@xstyle.store, and our partnership team will review it.
G. Feedback and Suggestions
We love hearing from our customers!
If you have ideas or suggestions on how we can improve our website, design, or service, feel free to share them. Every suggestion helps us grow and serve you better.
Your honest feedback helps us enhance product quality, delivery experience, and overall satisfaction.
3. Our Commitment to Customer Care
- At Xstyle Store, customer happiness is our top priority. We follow these key principles:
- Transparency: We believe in clear and open communication. You’ll always receive honest answers and updates about your orders.
- Speed: We aim to respond to every inquiry within 48 hours.
- Respect: Every customer is important, and every query deserves attention.
- Accountability: We take responsibility for resolving issues — no excuses.
- Privacy: Your personal details and communication remain strictly confidential.
Our customer service team is trained to handle inquiries with empathy, patience, and professionalism.
4. Before You Contact Us
To save time, please check the following before reaching out:
Visit our FAQ Section — where we answer common questions about shipping, returns, sizing, and payments.
Review your Order Confirmation Email — which includes tracking details and estimated delivery times.
Ensure that your payment transaction is completed successfully if you haven’t received confirmation.
If your question isn’t answered there, we’ll be happy to assist you personally.
5. How We Handle Your Information
When you contact us, we may collect certain information such as your name, email, phone number, and message details. This information is used solely to respond to your query or request.
We do not share your personal details with any unrelated third parties. All communications are stored securely in accordance with our Privacy Policy.
If you wish to delete or modify your contact records, simply email us, and we’ll take care of it.
6. Our Response Time
We aim to respond to all inquiries within 1 to 2 business days, depending on volume. For order-related or payment-related issues, please allow additional time for verification and coordination with our fulfillment and payment partners.
If your message is urgent, please mention “Urgent” in your subject line, and we will prioritize it.
7. Our Promise
We promise to treat every communication from you with respect and sincerity. Whether it’s a simple question or a serious concern, we’ll handle it with the same level of professionalism.
Our goal is not only to solve problems but also to build lasting relationships with our customers. Every message helps us learn and improve.
8. Stay Connected
We encourage you to stay in touch with us through social media for updates, new arrivals, and offers:
Instagram: @xstyle.store_
Facebook: @fb.xstyle.store
Pinterest: @xstylestore
These platforms are also great ways to reach us for quick, non-urgent questions.
9. Our Location
Xstyle Store
Kolkata, West Bengal, India
Email: contact@xstyle.store
Website: https://xstyle.store
Please note: We operate primarily as an online store. At this time, we do not maintain a physical retail outlet for walk-in service. All communications should be made online or by email.
10. Final Note
Your satisfaction is the reason we exist. Every time you reach out, we see it as an opportunity to improve. We thank you for choosing Xstyle Store for your fashion and design needs.
We look forward to hearing from you — whether it’s a question, suggestion, or just a hello!
Our team is ready to help make your shopping experience easy, enjoyable, and worry-free.